1. Introduction
At PCA Professional Cleaning Academy US, we value the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online certification platform. By accessing or using our services, you agree to the terms described in this policy.

2. Information We Collect
To provide you with quality service, we collect the following types of information:

• Personal Information: Name, email address, phone number, address, and other contact information.
• Account Data: Login credentials, certification history, and course progress records.
• Payment Information: Details required to process secure payments, such as credit/debit card information or online payment account details, through third-party platforms.
• Usage Information: Activity logs within the platform, such as usage time, visited sections, and viewed content.

3. How We Use Your Information
The information we collect is used for the following purposes:

• Service Delivery: Enrollment, certifications, and user account management.
• Platform Improvements: Usage analysis to optimize user experience.
• Marketing and Communication: Sending updates, promotions, and relevant notifications.
• Legal Compliance: To comply with laws, regulations, or legal requests.

4. Sharing of Information
PCA Professional Cleaning Academy US does not sell or rent your personal information to third parties. However, we may share your data with:

• External Service Providers: Payment platforms, cloud storage providers, and analytics tools.
• Legal Authorities: In response to a court order, subpoena, or to comply with applicable laws and regulations.

5. Information Security
We implement technical, administrative, and physical security measures to protect your information against unauthorized access, misuse, alteration, or destruction. This includes data encryption and secure access controls.

6. Data Retention
We retain your personal data as long as your account is active or as long as it is necessary to provide you with our services. We may also retain specific information for an additional period if required by law.

7. User Rights
You have the right to:

• Access, correct, or delete your personal information.
• Withdraw your consent for data processing at any time.
• Object to the use of your personal data for marketing purposes.

To exercise any of these rights, please contact us via info@pcacademyus.com or through the support option available on the platform.

8. Cookies and Similar Technologies
We use cookies to improve user experience, personalize content, and analyze platform activity. You can manage your cookie preferences through your browser's settings.

9. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be notified to users through the platform or by email.

10. Contact
If you have questions or concerns about this Privacy Policy or how your personal information is used, you can contact us through:

• Email: info@pcacademyus.com

Effective Date: 12/9/2023

This Privacy Policy ensures transparency, security, and protection of the data of all users of PCA Professional Cleaning Academy US.